As part of its push to improve its reach as an omni-channel retailer,
The Finish Line, Inc. re-launched Finishline.com with an enhanced focus
on the customer.
“We’ve simplified the look and feel for customers, while elevating
the interactive experience for our premium brands and products,” said
Chris Ladd, executive vice president and chief digital officer for
Finish Line. “Now when customers land on our site, they’ll see a
shopping experience that’s simple, easy to use and puts product and the
customer at the center of everything we do. We now have
behind-the-scenes technology that provides accessible platforms across
an assortment of digital channels from web, to mobile, tablet and
in-store.”
Finish Line collaborated with several industry
innovators on this re-launch. Big Spaceship, a digital agency dedicated
to creating connective experiences, products and platforms, and
Demandware, a leading provider of cloud-based commerce solutions, have
worked integrally with Finish Line’s digital and IT teams in the
research, re-design and implementation of the site.
Highlights of the Finishline.com re-design include:
· Ease and ability to find product quickly with searching, sorting and filtering
· Scalability to meet growth demands for consumers with cloud-based solutions provided by Demandware’s platform technology
·
Brand shop-in-shops showcase Finish Line’s brand partners and their
product while also providing the mediums to differentiate themselves
·
Simplified check-out includes improved connectivity to Winner’s Circle,
Finish Line’s loyalty reward program, so customers can see their points
balance
· The evolving and responsive technology integrates data
and the shopping experience across technologies, platforms and
applications
· Ability to purchase online and pickup in a nearby Finish Line store
·
With content flexibility, the site can be updated real-time with
up-to-the minute promotions, sales, shipping offers and marketing
information
“We’re excited to showcase our premium brands on the
site and subsequently have our customers post and share this content
through their social networks as well,” added Ladd. “Customers can find
product quicker with richer content and more features around that
content like blogs, videos and user reviews. Whether they are in our
store, curled up on their couch with their tablet or shopping on their
phone at lunch, Finishline.com offers a simple, clear and clean site for
our customers to find what they’re looking for and make the purchase.
This is the beginning of our ongoing omni-channel transformation
strategy as we continue to work with consumers and brand partners to
reinvent the shopping experience.”
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